✦ New dispute
customer service enters thisStep 1 · Three carton counts that must agree
deterministic reads of system recordsStep 2 · Carton-by-carton manifest
contents, packer and minutes from the scan trail| Carton | Contents | Packed by | Packed at | Loaded |
|---|---|---|---|---|
| CTN-1 | SKU A-1042 ×6 | Operator 217 | 13:41–13:47 | ✓ 16:12 |
| CTN-2 | SKU A-1042 ×6 · SKU C-0871 ×2 | Operator 217 | 13:48–13:55 | ✓ 16:12 |
| CTN-3 | SKU B-2210 ×12 | Operator 217 | 13:56–14:01 | ✓ 16:13 |
| CTN-4 | SKU A-1042 ×2 · SKU B-2210 ×1 | Operator 217 | 14:02–14:09 | ✕ no loading scan |
Serial-tracked items in this order carry a serial fast path: item-level certainty to the second, no footage needed at all.
Step 3 · The journey, graded step by step
trust stated on the face of the outputPicked — bin A-14-3, Aisle A-14 11:45–11:50 Placed
Every pick scan names the exact bin. This is the last step the data can truly place.
🎥 Camera A-East · 11:45–11:50 — offered because this step carries a real locationPacked — carton 4 closed 14:02–14:09 · Operator 217 Area only
Contents, packer and minutes are certain from the scan trail — but no packing-bench location exists in the data, so no camera is pointed. A small scanner-side change (a station identity at packing) would upgrade this step; the pilot can make that case with evidence.
Loaded — carton 4 expected ~16:12 Not recorded
Cartons 1–3 were scanned onto the truck at 16:12–16:13. Carton 4 has no loading scan — that absence is the finding, not a gap to paper over.
🎥 Loading-area footage around 16:20 — suggested from the day's roster, clearly marked as inference, not fact✦ Step 4 · Drafted reply — a person approves, every time
human decidesDear customer,
Thank you for raising this. We have completed a full trace of order SO-88213. Our records confirm your report: four cartons were packed and documented for this shipment, but carton 4 (containing 2 × A-1042 and 1 × B-2210) was not scanned onto the vehicle at loading. The shortfall occurred in our loading process, not in transit.
We are dispatching the missing items today at no charge, and reviewing our loading checks so this cannot recur. We apologise for the inconvenience.
— Customer Service · every claim above traces to a system record
What this pack did not need
honest boundariesNo camera integration — pointers name cameras and minutes, and in this first slice people review the footage themselves. AI marking the right person or carton inside the frames is a possible later step, sized once the camera estate is known. No invented pointers — steps the data cannot place say so plainly. Investigation time: minutes at the desk instead of hours of scrubbing — and where footage is still needed, it starts at the right two minutes instead of the whole afternoon.